Privacy Policy – How Cassino Game Protects Your Information

1. Introduction

Cassino Game («we», «our») takes your privacy seriously. This Privacy Policy explains what information we collect when you use the Cassino Game website and services, how we use it, and how we keep it secure.

By registering on or continuing to use our platform, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

We believe you have the right to know how your information is being used. That's why this document is written in plain, simple language — no complicated legal jargon.

2. What Information Is Collected

Cassino Game collects two types of information — what you voluntarily provide, and what is automatically generated as you use the platform.

3. How Information Is Collected

Cassino Game collects information in several ways. You should be aware of each method.

• Directly Provided: Information you provide when filling out registration forms, payment forms, or contacting our support team.
• Automatic Collection: When you use the platform, the system automatically collects information such as your IP address, device details, and similar data.
• Via cookies: Your preferences and session data are stored using cookies in your browser.
• Through Third Parties: Necessary information may be obtained from payment providers or identity verification agencies.
• During the KYC process: Required documents are collected during the identity verification process.

4. How Information Is Used

Cassino Game uses your data strictly for specific, legitimate purposes. We never misuse your information.

• Account creation and management, identity verification.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer service and responding to your inquiries.
• Prevention of fraud, money laundering, and other illegal activities.
• Creating a personalized gaming experience tailored to your preferences.
• Sending relevant promotions and bonus offers (with your consent).
• Monitoring gaming patterns to ensure responsible gaming.
• Compliance with legal obligations and cooperation with regulatory authorities.

5. Who Your Data Is Shared With

Cassino Game does not sell your data. However, limited information may be shared with third parties under specific circumstances.

• Payment Provider: Necessary information is shared with mobile banking services such as Bkash, Nagad, and Rocket to process transactions.
• KYC Verification Provider: Identity document details may be shared with authorized agencies for verification purposes.
• IT Service Provider: Trusted partners for hosting, security, and technical services.
• Law Enforcement Agencies: Information may be disclosed to authorities under legal obligations or by court order.

6. Data Security Measures

Cassino Game follows the highest industry standards to protect your data. Our security framework operates across multiple layers.

• SSL Encryption: All communications between you and our servers are encrypted with 256-bit SSL.
• Two-Factor Verification: You can enable 2FA at login for an extra layer of security.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Regular Audits: Third-party security experts regularly audit our systems.
• Access Control: Only authorized personnel are permitted to access specific data.
• Data Backup: Regular secure backups are taken to ensure no data is ever lost.

Please keep in mind that no online platform can guarantee 100% security. We strongly recommend using a strong password and never sharing it with anyone.

7. Cookie Policy

Cassino Game uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Required for login sessions, security, and core platform functions. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and game settings.
• Analytics Cookies: To understand how users interact with the platform and help us improve our services.
• Marketing Cookies: Used to show relevant promotions. You can disable these through your browser settings.

8. Data Retention Period

Cassino Game retains your data only for as long as necessary — no longer. Retention periods vary depending on the type of information.

• Account Information: For up to 5 years after account closure, as required by law, while the account remains active.
• Financial Transactions: Up to 7 years, as required by financial regulatory authorities.
• KYC Documents: For the duration required by legal obligations.
• Support Chat: Up to 2 years after a dispute is resolved.
• Cookie Data: Generally between 30 days and 1 year.

9. Your Rights Regarding Your Information

As a Cassino Game user, you have several important rights over your own data. We respect these rights at all times.

10. Information About Minors

Cassino Game strictly does not collect data from or provide services to anyone under the age of 18. We enforce this through age verification.

If a parent or guardian discovers that their child has created an account, please contact us immediately. We will close the account and delete all associated data.

11. Changes to Privacy Policy

Cassino Game may update this Privacy Policy as needed. If any significant changes are made, we will notify you via email or a platform notification.

• The date of the latest policy update will always be shown at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please don't hesitate to get in touch.