Cassino Game FAQ – Answers to All Your Questions

Each person may only register one account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent account closure.

Go to Profile Settings after logging in. From there, you can update your name, email, and mobile number. Some changes will require OTP verification.

You can play basic games without verification. However, KYC (Know Your Customer) verification is required before making a withdrawal. This is in place to protect your account.

Email us at support@cassinogame.im to close your account. Make sure to withdraw any remaining balance beforehand, as account recovery may not be possible after closure.

You must be at least 18 years old to participate in cassino game. Accounts for users under 18 are strictly prohibited and violate our Responsible Gaming part of our policy.

First, make sure your password is correct. If not, On the login page, Use the "Forgot Password?" link. If the issue persists, please contact support.

The minimum deposit is ৳500 BDT. This limit may vary slightly depending on the payment method. The maximum deposit limit depends on your account level.

Deposits via bKash and Nagad are usually credited instantly. Bank transfers may take 1–3 business days. If it's been more than 1 hour, please contact support.

Cassino Game does not charge any fees on deposits. However, your payment provider (such as bKash) may apply their own transfer fees.

Save your transaction ID and email us at support@cassinogame.im. If the amount was deducted but not credited to your account, it will be refunded within 24 hours.

No. For security reasons, deposits must be made from a payment account registered in your own name. Third-party payments are not accepted.

The minimum withdrawal is ৳500 BDT. The maximum limit depends on your account level and verification status. Fully verified accounts have significantly higher limits.

Yes, a withdrawal can be cancelled while it's still pending, before processing begins. Once cancelled, the funds will be instantly returned to your account balance.

To withdraw bonus funds, you must meet the specified wagering requirements. To learn more Bonus Page or Terms & Conditions here.

The reason for rejection is usually communicated by email. Common reasons include incomplete KYC, incorrect payment details, or unmet wagering requirements. Once resolved, you can resubmit your request.

A wagering requirement means you must bet a set multiple of your bonus amount before you can withdraw. For example, 20x means if you receive a ৳1,000 BDT bonus, you need to place ৳20,000 BDT in bets first.

A percentage of your weekly losses is returned as cashback, automatically credited to your account every Monday. To check the current rate, Promotions Page here.

To receive a voucher code Voucher Page Check it out and subscribe to our promotional emails. Special codes are also issued for select occasions and events.

Most bonuses must be used within 7 days of being issued. Once expired, the bonus is automatically cancelled.

Yes. When someone registers and makes a deposit using your referral link, you'll earn a bonus. For full details on the referral program, On the promotions page, available.

Yes, many games offer a free demo mode that lets you play without real money. However, any winnings in demo mode cannot be withdrawn.

Live Casino lets you play against real dealers in real time. Via HD video streaming, the dealer deals cards or spins the wheel while you place your bets.

Our Betting Tips Our experts share tips and insights on this page to help you make informed decisions — but winning is never guaranteed. Please bet responsibly.

If you lose connection, your game will pause automatically. Once you reconnect, you can pick up right where you left off. Any bets placed remain secure.

On the lottery page, Go to your preferred lottery, choose the number of tickets, and purchase using your account balance. Results are announced automatically, and any winnings are credited to your balance instantly.

Login Go to Account Settings > Security. You'll find the 2FA option there. Enable it with your mobile number, and you'll need an OTP for every login after that.

Cassino Game will never ask for your password via email, SMS, or phone. Any such request is a scam. Report it immediately to support@cassinogame.im and change your password right away.

Reset your password immediately and contact support@cassinogame.im on an urgent basis. Our security team will temporarily lock your account and conduct an investigation.

Cassino Game operates under an international gaming licence. Our RNG (Random Number Generator) is independently audited by third-party experts to ensure fair play.

To install the APK on Android, go to Settings > Security and enable installation from unknown sources. If the issue persists, clear your browser cache and try again.

Yes, you can play on both the mobile app and website using the same account. Your balance, history, and bonuses stay in sync across all platforms.

The Cassino Game app runs on Android 6.0 and above. If you have issues on an older device, you can access the website directly via a mobile browser such as Chrome or Firefox.

Live chat typically responds within 5 minutes. Email queries are answered within 24 hours. For urgent matters, we recommend using live chat.

Submit a detailed complaint to support@cassinogame.im. If you're not satisfied with our resolution, you may use our Terms & Conditions alternative dispute resolution process.

To set gaming limits, self-exclude, or take a break, Responsible Gaming Visit the page. We're always here to support healthy gaming habits.